Returns & Exchanges

At AJAZZ, we strive to ensure every gamer and professional is satisfied with their gear. If your product isn't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the electronics in their original packaging, including all cables, keycap pullers, and manuals to ensure a valid return.

3

Ship the Product

Affix the provided shipping label or use a trackable shipping service to send the item back to our quality control center.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing