Frequently Asked Questions

Everything you need to know about your AJAZZ experience.

What is the typical shipping time for AJAZZ products?

Standard shipping usually takes 7-15 business days depending on your location. We provide tracking information via email as soon as your order leaves our warehouse.

Are AJAZZ keyboards compatible with both Windows and macOS?

Yes, most AJAZZ mechanical keyboards feature a dual-system switch or shortcut keys that allow seamless compatibility with Windows, macOS, Android, and iOS.

What is your return policy for electronics?

We offer a 30-day return policy for items in their original packaging and condition. If the product is defective, we will cover the return shipping costs.

Do AJAZZ peripherals come with a warranty?

All AJAZZ hardware products come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

How can I download the latest drivers for my AJAZZ mouse or keyboard?

You can visit our official 'Downloads' section on the website to find the specific software and firmware updates for your model.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.